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Terms & Conditions

You will be asked to confirm your acceptance of these terms and conditions when you make a function or large table reservation.


You will need to provide your credit or debit card details to secure your reservation. We accept Visa, MasterCard, American Express, Maestro and Electron to secure a reservation.

If you think that there is a mistake in your reservation or if you require any changes to a confirmed reservation, please contact us to discuss.

By placing a booking with us you and your booking party agree to the following terms and conditions as set-out. During your stay you agree to abide by the subsequent conditions as set-out. If you have any questions about booking with us, please contact us before making a booking. To place a booking with us the lead guest must be at least 18 years of age.

All guests agree to respect the privacy and peace of all other staying guests, neighbours and the owners at all times. We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance / nuisance to other guests, neighbours or the owners.

Whilst the web site is intended to give a fair representation of the facilities available, there may be occasions when certain facilities are out of use. Although every effort will be made to try and ensure that this does not happen, where it is unavoidable, then no liability shall attach to the inn by reason thereof. If you require further information about any particular facilities or their availability please write well in advance of your visit so that your queries can be dealt with.

The inn cannot accept responsibility for anything said to you by our staff outside the information given in web site unless it is confirmed in writing.


Dogs are welcome at the The Crows Nest Inn all year round. We do advise guest to check with Cornwall Council
regarding what time of year & which beaches they are allowed on. Dogs are allowed throughout.

Discount Codes

Discount Codes are subject to availability and cannot be used in conjunction with any other offers. We reserve the right to amend or withdraw offers at any-time.

Special Requests

Although we will try to accommodate special requests, all rooms are subject to availability.

Cancellation, Returned Deposit & Non-Arrival Conditions

Guest who need to cancel a booking should contact us as soon as possible.

  • If cancelled up to 48 hours before the date of arrival no charges will be incurred, if you cancel later than this the first night will be charged.

  • In case of a no show the total price of your reservation will be charged.

  • A deposit, cancellation charge and other conditions may apply to certain rates, as specified.

  • It is suggested that booking guests take out appropriate cancellation / insurance for any private function

  • Any refunds will only be made to the card details the original charge was made to.

  • Group reservations will have different terms and conditions which will be agreed at time of booking.

  • Booking terms may vary during Bank holidays and when there are special events.


Smoking of any tobacco products including, but not limited to cigarettes, pipes, cigars, e-cigerettes, snuff or chewing tobacco, is only allowed in designated areas as sign posted throughout the inn and is in accordance with the Health Act 2006.


We reserve the right to charge the lead guest a damage fine of £150 if smoking of any products are used in any undesignated areas.


We do have our own car park which you are welcome to use and have plenty of spaces. There is also plenty of on street parking close to the inn which is permit free. Guests must accept that they park their vehicles at their own risk.

Challenge 25

The inn operates the Challenge 25 initiative. The “Challenge 25” initiative highlights the fact that “if you are lucky enough to look under 25 you will be asked to prove that you are over 18 when you buy alcohol”. Acceptable forms of proof are: photocard driving licence or passport accredited proof of age card. This applies to all residents and their children.

WiFi Fair & Appropriate Usage Policy

Where WiFi Internet access is provided, guests accept to use this access to the Internet fairly and appropriately. We may monitor network performance and user usage in order to maintain a fair and high level of service to all our guests. The Internet access provided is intended for general use such as access to the world wide web, email, messaging, social media, light video / music / media streaming.


It is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads / uploads. Access to illegal activity or use of our network for illegal activity is not prohibited and will be reported to local authorities.

Maintenance and Improvements

You may find that there is necessary maintenance, development or refurbishment work taking place during your visit. We will do our best to keep any noise and inconvenience to a minimum.


Please help us to make your stay a happy one: if something goes wrong on your holiday please let us know before you leave so that we can try to put it right. We cannot be held responsible for the failure of public services eg gas, water, electricity etc, or for any disturbance which is beyond our control.

Damages & Lost Property

We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage.


Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking-out. We may offer to post lost items via recorded delivery at the cost of the property owner, otherwise collection can be arranged.

Your Personal Details & Privacy

We are required to keep a register of guests over the age of 16 who dine with us, this includes full names and contact details.


These records are kept for a minimum of 12 months and in accordance with the DPA (Data Protection Act 2018) and the GDPR (General Data Protection Regulation). We process information about you that you provide when making a reservation and/or upon check in at our hotels in accordance with our privacy policy and cookie policy.


By providing this information you consent (on your behalf and on behalf of each member of your group) to such processing and you warrant that all information provided by you is accurate.

The Contract

This contract formed when we confirm your reservation is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.

Our Right To Cancel

We reserve the right to cancel any booking without compensation, refund or reimbursement if the terms of these conditions are breached. We may also cancel your reservation if an event outside of our control (including industrial action, explosion, fire, flooding, and failure of power and/or water supplies or emergency evacuation) means that we are unable to make our Inn available to you. In this case we will contact you to let you know as soon as possible.


As set out above, we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by an event outside of our control. This does not affect your statutory rights.

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